Returns & Exchanges

At Nioxin Canada, we stand behind the quality of our hair thinning solutions and offer a 30-day return policy for products purchased directly through our official store. If you are not completely satisfied with your scalp health journey, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that the product is at least half-full and includes all promotional materials.

• 3.
  Ship to Nioxin

  Affix the provided shipping label to your package and drop it off at any authorized carrier location across Canada.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.